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BA customer service

I recently had cause to speak with BA customer service out of the US where I live. I called the number and was told that "Due to the large number of calls I needed to write them!!!", OK I did this back in February. No response. I now call and get a message (are you ready for it) the customer service phone-line is open between 4pm and 5pm eastern time. Yes 4pm and 5pm.

Is it me, or is there some definition of customer service that I'm not familiar with????

Ken B


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