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Travelers' Aid

Complaining Effectively
August 18, 2000

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These days it's almost inevitable. You spend weeks planning your trip. You get a great price, head off for your dream vacation, only to find the airline ticket people rude, your reserved rental car's missing and your ocean view suite? Overlooks the puddles in the parking lot.

Now this isn't a happy subject, but for this week's Travelers' Aid segment, I wanted to find out the best and most effective ways to complain when you find yourself in this kind of situation. And one person who knows all about that is a familiar voice, our very own Geo Beach. Geo says things have gotten so bad, he actually factors "complaint time" into his schedule for every single trip he takes.

We also wanted to know if there are any more effective ways to complain? Should you do it during or after a trip? For another complaining tactics lesson, we turned to Joe Brancatelli. Joe's a columnist for Biztravel.com and he's known as the Tactical Traveler. Listen to what Geo and Joe have to say.

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