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The Making of a 5-Star Hotel
In Europe outstanding hotels and restaurants receive the prestigious Michelin awards - the golden fork - for exemplary service and quality. Here in the States and Canada similar awards have been given by Mobil for almost forty years. Instead of giving forks, the best in the industry receive stars, with a rating system ranging from one to five. Each year their four and five star winners are listed in a guidebook called "America's Best Hotels and Restaurants." Bob O'Leary is the Director of the Mobil Travel Guide Program. He joins us to tell us how to recognize a four or five star hotel. |
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