ShowsBefore You GoBulletin BoardContactAboutSearch
Show and Features |
Culture Watch | Question of the Week | Letters of the Week |
Traveler's Aid | Library | Host's View

Travelers' Aid: Trusting Your Travel Agent (6/8/2001)

Real Audio Listen With Realaudio          help Need audio help?

There's a big new travel website debuting this week. It's called "Orbitz" and its backers say it's going to leave Expedia and Travelocity in the dust. But here's the thing: its backers are the airlines. Five airlines own stakes in Orbitz - which, as you can imagine, brings up a host of consumer concerns. The folks at Consumer Reports are keeping their eyes on Orbitz, but so far they're tight-lipped: their policy is not to comment on something they haven't tested. However, maybe you remember a few months ago, we talked about an article from the Consumer Reports Travel Letter - it found "disturbing evidence" that online travel consumers were not getting the best fares available. Bill McGee, the editor of the Travel Letter, wrote that article and he's back this week to do some explaining. Because in a new survey of 840 travel agents - this is the old brick and mortar model - the Travel Letter found that they often do not give you the best fare available either...that they lie. So you can't trust the online options...you can't trust the travel agents, what can you do?

If you'd like us to address your travel questions or concerns, send us an email. Or, you can snail-mail them in. The address is The Savvy Traveler, in care of the University of Southern California, Los Angeles, California 90007. Or call us at 888-SAV-TRAV.

Savvy Resources:

You can check out Orbitz for yourself at http://www.orbitz.com/.

Return to Travelers' Aid Archive

American Public Media
American Public Media Home | Search | How to Listen
©2004 American Public Media |
Terms of Use | Privacy Policy