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Thanks Delta

I was traveling to Philly from St. Louis on Friday, April 28, on U.S. Air. We were in the air around an hour and a half when the engines cut back. The guy in the window seat and I started looking out the window to see what was the problem. Of course, we are 28,000 feet above the ground.

The pilot came on the intercom and told us that the front window had cracked, but there was nothing to worry about and that we were following FAA regulations and landing at the nearest airport, Cincinnati.

When we landed at Cinci, we had to leave the plane and walk across the tarmac. I turned and looked at the front windshield. It wasn't cracked, it was shattered. It was still intact but it was all spider-webbed.

Stepping inside to the gate attendants, we noticed a plane sitting right there and it was going straight to Philly. It had 11 spots open and there was 50 of us. You never seen so many cell phones whip out. I felt left out because I did not have one so I whipped out my billfold and started talking to it.

I was number 13 or 14 and the best they could do for me was fly to Chicago around 3 p.m. (it was 11:30 a.m. now), lay over, and then fly to Philly and arrive at around 9 p.m. I said I would take it and they issued the corresponding ticket.

I walked around the airport reading the departure monitors when I saw Delta had a flight going straight to Philly at 2:05 p.m. I went to the gate, asked very politely (I heard your segment on being courteous), explained my predicament, and was promptly put on stand-by.

Just as I was getting ready to load, I remembered my checked luggage was heading to Chicago, then Philadelphia that night. I would have to come back to the airport or have arrangements made for delivery. I groaned because I had sat there for an hour and I probably could have gone to American and gotten my luggage.

Oh well, I was just happy to get to board the plane and thank Delta very much for being there.

My luggage and hotel are two other stories.

Thanx, for the forum,





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