American Airlines Air Fares
Recently I was trying to book a trip from Michigan to Ontario,
CA. I have found that by using a "travel" dot-com program I can get
more options than it is fair to ask a travel agent to lookup.
So I was using Travelocity to look up fares.
After looking at several options I choose to book an American
Airlines flight, price $214.00. I'm not willing to pay with credit cards
over the Internet.
So I called American to confirm the
pricing and was told it was good. They even helped me choose the
flights that fit my schedule best. I needed to match my travel
schedule so I waited until the next morning to book.
I called my travel agent and asked her to book the flights for me.
She couldn't find the fares. So, I called
America Airlines and reconfirmed the flights and pricing. They
told me the that my $214.00 fare was still good. I thanked them
and told them I would book the flights through my travel agent.
They assured me that she would get the same fare.
When I called the agent she again could not get the $214.00 fair,
with the same flights, in fact, she came up with a $400.00(approximate)
fair.
Okay, fine, so I would book direct with American. When I called
them back I was quoted a $500.00 (approximate) fare. I explained
what had happened and they told me that the $214.00 fare was sold
out.
Being a "doubting Thomas" I hung up and called American again. This time I
was
quoted $710.00 for the same flights. The ticket agent told me
those flight times did not qualify for the discounted fares.
When told her that I had asked for those exact flights and was quoted
the $214.00 fare she again said the best she could do was
$710.00.
Okay, I am now getting the run around and know it.
One more time I call American Airlines and ask for the same flights. This
time
they quoted me a $586.00 fare.
I did book tickets to Ontario, on American West. I was able to
find a better fare using Travelocity than their agent was, but at least
she tried to find a better fare and was friendly.
I got a run-around by American Airlines. I travel a lot (flyers
programs with - Northwest, United, U.S. Airways, TWA, and American West,
averaging about 5,000 miles per month) and have never had
any problems like this before.
Dan
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